Frequently Asked Questions - Private Cloud (Hosted Solution)


How secure are my documents in KRYSTAL DMS?

Your data is in safe hands. We have invested a lot of time and money to ensure that your information is secure and private.

Is my information secure?

Yes. Your personal information is protected and never shared. All connections to KRYSTAL DMS are encrypted over a secure channel (256-bit SSL). Our software, network and hardware are updated regularly with the latest security patches.

Do these plans include storage?

All plans include 10 GB storage per concurrent user and storage can be combined across the account. Over the years we've found that most companies do not exceed their storage. Additional storage is available at INR 100 / $20 per 10 GB per month.

Where is my data stored?

Your data is stored in a Tier IV data center. It is monitored 24x7 by closed circuit cameras and onsite guards. There are redundant power and environment controls to ensure uptime.

Do you provide free updates?

Absolutely. That's the beauty of using KRYSTAL DMS. As updates are released our technical staff applies them so you don't have to worry. We handle the maintenance of the system; all you have to do is use it.

Do I have to sign a long term contract?

No. You pay year-to-year. If you cancel your account, you'll be billed for the current year but you won't be billed again.

Can I change plans later or add users?

Yes. You can upgrade your account at any time simply by contacting us.

What type of support do you offer?

We offer email support for all our hosting clients. Requests are answered within 8 hours on working days, but are usually answered within minutes.

How quickly is my account setup?

Although our systems are capable of instant account creation, we do not have this in operation, this is due to the need to manually clear every order to avoid unauthorized orders. This means all accounts are setup once verification has been completed, usually around 48 hours after you place the order. If you order over a weekend it may be that the account is not operational until the Monday morning.

Do I need my own domain name?

Not really, you can utilize our sub-domain. But to best utilize our hosting service you must either register a new domain name, or transfer your current domain.

Do you offer a money back guarantee?

Yes, we offer a 7-day money back guarantee. However we will deduct an initial setup fees.

What do I do next?

Email to us on sales@krystaldms.in and we'll be in touch to get you started!

 

See KRYSTAL DMS in Action!

Whether your organization is looking to go paperless, manage digital content or automate document-driven processes, KRYSTAL DMS is the right Document Management System for your needs.

Schedule a demo today with one of our helpful Document Management consultants.

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