Submit an Error Report
Encountered an issue while using KRYSTAL DMS? Help our technical team investigate and resolve the problem by providing complete and accurate information about the error.
Information Required for Investigation
Providing the following details helps our support team reproduce the issue, identify the root cause, and provide a resolution more efficiently.
Product Version
Specify the KRYSTAL DMS version and edition you are currently using.
Platform Information
Include operating system, browser, server environment, and hardware details.
Error Messages
Provide complete error messages, screenshots, or logs whenever available.
Additional Details
Include steps to reproduce the issue and any relevant output that may assist investigation.
Submit Your Error Report
Email your error report along with the required information to:
support@krystaldms.in
Our technical team will review the information and contact you if additional details are required.
Explore More Support Resources
Access important support documents and service agreements that help you understand licensing, support coverage, maintenance services, and customer responsibilities.
End User License Agreement (EULA)
Review software licensing rights, usage permissions, restrictions, and legal terms governing the use of KRYSTAL DMS.
Service Level Agreement - On Premise
Review the service level commitments and support response objectives for on-premise deployments.
Service Level Agreement - On Cloud
Understand the service availability, response times, and commitments for KRYSTAL DMS Cloud.
Support Policy
Learn about our support services, maintenance benefits, updates, and subscription details.
Need Assistance?
Our support team is ready to help you. Submit a ticket and we'll get back to you.